Speed Guarantee

Introducing our new Online Delivery Speed Guarantee, giving our customers confidence that we are truly delivery experts.

How does it work?

As part of our Online Delivery Speed Guarantee, we will do everything we can to ensure that your online delivery order is delivered within 30 minutes.

The Speed Guarantee timer starts as soon as your order is received by the Pizza Hut delivery store and ends when your order reaches your door. If the delivery time exceeds 40 minutes, we count your order as late and you are entitled to receive a £10 Pizza Hut delivery voucher code.

The ETA on your order confirmation page is an estimate of how long your order is likely to take. An ETA of over 40 minutes does not automatically qualify you to claim a Speed Guarantee voucher code.

Terms and conditions apply.£10 Speed Guarantee vouchers are not valid with any other offer. Orders using the voucher must contain at least one pizza and will require a minimum spend of £3.99 for delivery.

Now that's delivering

Frequently Asked Questions

We at Pizza Hut are focussed on creating a customer experience which is both easy to order and delivers pizza as quickly as possible.

Is my ETA the same as the Speed Guarantee delivery time?

No. The ETA displayed on your order confirmation is calculated at the time of your order based on order volume and driver availability.

An ETA can be lower or higher than the Speed Guarantee promise time, but an ETA of more than 40 minutes does not affect your eligibility to claim a voucher against the Speed Guarantee.

How can I claim my £10 voucher?

If your delivery takes longer than 40 minutes you should receive your voucher by email within 7 working days.

If you do not receive your voucher within 7 working days you can claim your voucher by contacting our Customer Care team. You will need to provide your order number, proof of purchase and a valid email address and a voucher should be issued within 2 working days.

How do I redeem my £10 off voucher?

Simply enter your voucher code in your basket when placing your next order online. Your order must include at least one pizza and will require a minimum spend of £3.99 for delivery. Vouchers cannot be used with any other offer.

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Terms and Conditions

Online Delivery Speed Promise: If over 10 mins late then receive a £10 Pizza Hut Delivery voucher code at Pizza Hut we’re all about our customers and making it as easy as possible for everyone to get pizza as quickly as possible. We achieve this by being fast on our feet, but not on the streets. We have introduced our Online Delivery Speed Guarantee, to give you confidence that we are delivery experts. We ask you to utilise this guarantee with honesty and integrity for your benefit and the benefit of all our customers. As part of Our Online Delivery Speed Guarantee (“Speed Guarantee”), Pizza Hut will do everything we can to ensure that your online delivery order (exclusions apply, see below) is delivered to the nominated delivery address in under thirty minutes or at such time as selected by you in the event of a future order, where such selected time is at least 30 minutes after the order is received by Us. We love our customers and team members equally so we won’t put our team members or drivers at risk to achieve this guarantee, if we get it wrong and are over 10 mins late, as sometimes we might, we’ll offer you a £10 Pizza Hut Delivery voucher code. The Speed Guarantee timer will start from when your order is received by us – as stated in the confirmation email sent by Us to the email address associated with the order. The Speed Guarantee timer will stop upon delivery of the Pizza to you, as determined by us. The time between order receipt by us and the delivery will be used to calculate the delivery time. If this exceeds 40 minutes you will receive a £10 Pizza Hut Delivery voucher code. Pizza Hut are able to calculate delivery times and We aim to send you the £10 Pizza Hut Delivery voucher code via email automatically, usually within 7 working days. We’ll try our best but if for some reason you do not receive your Pizza Hut Delivery £10 voucher code please contact Pizza Hut within 10 working days of the order through the online contact us page and select ‘speed guarantee’ from the dropdown list. You will need to provide us with proof of purchase, the online order number and a valid email address which we will review in conjunction with our own data. If we find that your claim is successful, we will provide you with a £10 Pizza Hut Delivery voucher code via email within a reasonable time. Our decision regarding any aspect of the Speed Guarantee is final and no correspondence will be entered into. Terms and Conditions that apply to the guarantee Speed Guarantee is valid from 4/9/2017 for online delivery orders only. We can only send you a Pizza Hut Delivery £10 voucher code under our Speed Guarantee if you have (a) consented to receive marketing emails from Us and (b) have provided a valid email address to us. Not valid for orders containing 4 or more pizzas. Only one claim per customer under the Speed Guarantee every 30 days. Not available on Christmas Eve, New Years Eve, or any day during Easter weekend. Pizza Hut reserves the right to cancel, suspend or amend the Speed Guarantee should it become necessary to do so. Any Speed Guarantee claim must be made by you directly and must include proof of purchase, the online order number and a valid email address and must be made within 10 working days of order. No bulk, automatic computer generated, consumer group or third party entries will be accepted. Terms and Conditions that apply to the voucher code Pizza Hut Delivery £10 voucher codes are redeemable online only (at cxylbx.cn) for both Pizza Hut Delivery collection and delivery orders at participating stores and must be entered at time of use. The Pizza Hut Delivery £10 voucher code is valid for one (1) use only and will only be valid for two weeks from the date of issue. Change will not be given if the value of your order is less than the value of the Pizza Hut Delivery £10 voucher code you are using. Pizza Hut Delivery £10 voucher codes are not transferable or redeemable for any cash alternative and cannot be used with Dealbot, in conjunction with any other offer, voucher code or discount (although they can be redeemed against fixed price meal deals (for example, Pizza Hut Delivery £10 voucher code are valid against a deal with a set price of £19.99 or £9.99 but not a 50% off Pizza or buy one get one free (BOGOF) deal) where this is not in conjunction with any other offer, voucher code or discount). The Pizza Hut Delivery £10 voucher codes can only be used against an order containing at least one pizza. Speed Guarantee General Terms and Conditions for an online delivery order to be eligible for use with a Pizza Hut Delivery £10 voucher code such order requires a minimum spend of £3.99 net (i.e. in addition to any Pizza Hut Delivery £10 voucher code). All Products are subject to availability. Internet connection required. Limited delivery areas apply. Pizza Hut accepts no responsibility for any disruption to the Speed Guarantee where it is caused by a technical fault or malfunction, computer hardware or software failure, satellite, network or server failure of any kind. We cannot guarantee continuous uninterrupted or secure access to the internet. Numerous factors outside the control of the Pizza Hut may interfere with the operation of the internet. The Speed Guarantee will not be honoured where the timings have been manipulated in any way by you or a third party. We accept no responsibility if you have not received a Pizza Hut Delivery £10 voucher code pursuant to the Speed Guarantee if you have not consented to receive marketing emails from us, have not provided your email address and/or do not receive or have lost any Pizza Hut Delivery £10 voucher code due to the provision of incorrect or incomplete information supplied by You, or for any losses or delays caused by this or the internet. If you provide Us with your details to claim under the Speed Guarantee, We will use these details to fulfil the Speed Guarantee claim (where We confirm the claim is successful) and in accordance with our Privacy Policy. The Speed Guarantee currently only applies at participating Pizza Hut Delivery stores(subject to change). Not valid when ordering from Pizza Hut Restaurants or in Pizza Hut Express stores, Jersey, or on the island of Ireland. Pizza Hut maintains the right to withdraw the Speed Guarantee without prior notice. Full terms and conditions apply and are available at cxylbx.cn/policies/terms. ® and ™ indicate trademarks owned or used under license by Pizza Hut International, LLC. © 2020

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